Shipping Policy
United Kingdom
| Option | Cost | Service |
|---|---|---|
| Standard Shipping | £6.00 | Tracked 48 |
| Orders over £100 | FREE | Tracked 48 |
International
We ship worldwide, and every international order is fully tracked.
- International shipping is calculated by weight, with separate rates for the EU and the USA.
- The more you order, the less you pay per item, because shipping is spread across a heavier parcel.
- The exact cost is shown at checkout before you pay.
Dispatch Times
- Orders are dispatched within 3 business days (Monday to Friday, excluding bank holidays).
- Orders placed over a weekend or bank holiday are processed the next business day.
Preorders
Preorder items show their estimated dispatch date in the item description. If your order has preorder and in-stock items, it will ship together once everything is ready.
Tracking
Once your order ships, we’ll email you a tracking number. If you haven’t received it within 3 business days, check your spam folder, then get in touch.
Customs, Duties & Import Taxes
International orders may be charged customs duties or import taxes by your country. These fees are not included in your shipping price or product cost, and they’re the responsibility of the recipient. We can’t predict or control these charges, so please check your local rules before ordering.
Lost, Delayed or Damaged Parcels
Contact us at help@hardtimes.shop with your order number and we’ll resolve all shipping claims within 2 business days. Please get in touch before sending anything back.