Download Returns Form here: Returns Form
Please Print and fill out the form and send it to us at:
Hard Times Clothing
4 Dragoon Drive
If an item is damaged upon return unless talked about prior you will not be eligible for any refund/ exchange and the item will be held with us and an email will be sent to you. From there if you wish for the item back you will be required to pay for the postage.
Do I have to email you before I return my item?:
No. So long as you have completed the form as shown here: Returns Form. Then you do not need to contact us proior to returning your item to us. However please read the below to make sure it's allowed to be returned or you may face charges.
Downloadable software products
How to Return your item:
- To return your item download and print out our Returns Form: Returns Form
- Please fill out the form accordingly and make sure it's present in your return
Any return without a complete form can not be processed properly. When we have received your return we will carry out the request needed (e.g refund/ exchange) aswell as refund you for the postage if it's a fault of our own. Upon carrying out any action Hard Times Clothing will contact you stating that we have dealt with your request.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at: Returns@hardtimesclothing.co.uk.
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
We are perfectly aware that sometimes it's hard to guess your size over the internet. This is not a problem. We're happy to accept exchanges on all garments. Just fill out the form here Returns Form and return this to us. You will also be required to pay an additional postage fee:
- UK (£5.00)
- International (£12.00)
These fee's are not exempt in our 'Free Shipping' Deal. If you were eligible for Free Shipping on the initial order this doesn't make you exempt for exchange charges. All Exchange charges should be sent via paypal to: firstname.lastname@example.org
Any damaged item returned to us due to a fault of your own will not be eligible to a exchange/ refund. If your product is damaged/ faulty upon arrival we must know within 2 days of receiving the product or we will not accept it back. All products are quality control tested and checked before being dispatched. It's rare that one slips past us. If you have washed your item and not followed our Washing Instructions and it's clear upon arrival your item will not be eligible for a refund / exchange and if you wish the product to be returned we will require a small fee (Please do not send items damaged in the wash, if you have damaged our product in any way we are not held responsible).
Non collected Items
If an item isn't collected from the post office upon dispatch it's returned to us after 2 weeks. Once the item is back with us we will let you know that it wasn't picked up and returned to us, with this you will need to pay postage again for the item if you wish us to send it out or, you can get a refund minus postage cost. If you get 'free shipping' with your order, this doesn't protect you from the charges.
To return your product, you should mail your product to:
Hard Times Clothing
4 Dragoon Drive
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund even if you were eligable for 'Free Shipping'.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over £50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.