Preorder Info

As a small business we find that the best way for us to give our customers what they want is through pre-orders. We can't always get in a vast amount of each product so sizes are limited however during a 'pre-order' the sizes are boundless! Allowing us to order as much in as what is demanded. This is why we see preorders as the best way to shop with Hard Times Clothing.

How do Pre-orders actually work?

When you pre-order an item you pay the full amount upfront, you then wait a certain amount of time (estimated roughly in the products description) for your order. When the item dispatches providing you left your email address you will get an email confirmation with tracking.

You will know if an item is a pre-order as the 'add to cart' button will be replaced with the word 'pre-order'. Not only this but a note will be added to the item inside your cart and the description of the item itself will also state that it's a preorder.

The estimated dispatch date is always listed in the products description. We do our best to either meet that time or be early. Only during incredibly rare circumstances are we ever later than the estimated time. 

Can I cancel a pre-order? Will I get charged

Yes you can cancel and No you will not get charged a fee if you change your mind before we start dispatch on the pre-order.

You can't cancel once the item has started dispatch. This is so that we can work through the orders quickly and efficiently to make sure everyone has their item out on time.

If you do change your mind during the period of dispatch though you may not be able to cancel you can always return the item so long as it falls within our return policy.

Can I combine shipping on 2 pre-orders i've made?

So long as the preorders have the same estimated dispatch date we're happy to combine shipping.

To do this we ask our customers to make a different order with the item they wish to add to their existing order. From this point if you email us the two order numbers we can combine them and send you a refund/ partial refund on postage. Please note that international customers will not get the full amount of postage back as it's based on weight (and by obviously adding to your order the weight increases changing the price to begin with).

Do you dispatch preorders seperatly to other products in the same order that are in stock? 

No. If you make an order with multiple products and for example 1 is a pre-order. The whole order will not be sent out till the full order is ready and available. We highly recommend people order pre-order products separately to in stock products so you can receive what we have ready as soon as possible.