Return Policy

Returns & Refund Policy

Hard Times Clothing | hardtimes.shop

We want you to love what you ordered. If you don’t, here’s how returns and refunds work.

1. Your right to change your mind

You can cancel your order and return it for a refund within 14 days of receiving it. You then have a further 14 days from telling us to send the item back. 

Christmas returns: Orders placed between 15th November and 24 December 2026 can be returned until 31 January 2027

2. How to return an item

1. Contact us first using the contact form on hardtimes.shop or by emailing help@hardtimes.shop. Include your order number and the items you’re returning.
2. Fill in the return form and include it in the parcel. Returns without a form may take longer to process.
   CLICK HERE FOR OUR RETURN FORM
3. Send it back to the following address
   Hard Times Clothing
   PO Box 138
   March, Cambridgeshire
   PE15 5DD, United Kingdom
   

3. Condition of returned items

Items must be unworn, unwashed, undamaged, and have all tags attached, in their original packaging where possible. You can try items on to check the fit, as you would in a shop, but please don’t wear them out. If an item comes back used or damaged beyond reasonable handling, we may deduct from your refund to reflect the loss in value, or send it back to you.

4. Return postage

You pay the cost of returning items. Please use a tracked service, as we can’t take responsibility for parcels lost on the way back to us.

If an item is faulty or not as described, we cover the return postage (see section 7).

5. Refunds

• We’ll process your refund within 14 days of receiving your return (or of receiving proof you’ve posted it, if earlier).
• Refunds go back to your original payment method.
• We refund the only for the items you are returning. Shipping is NOT refunded.
• You’ll get an email when your refund has been issued. Your bank may take a few extra days to show it.

6. Exchanges

• If an exchange fee applies, we’ll tell you the amount before you send your item back. We’ll then send an invoice to the email address used for your original order, which you can pay through our website.
• We’ll dispatch your exchange as soon as we’ve received your return and any fee has been paid.
• If your chosen item is out of stock, we’ll offer you a different option or a refund.

7. Faulty, damaged, or incorrect items

If something arrives faulty, damaged, or not what you ordered:

• Email help@hardtimes.shop as soon as you can, with your order number and clear photos of the problem.
• We’ll offer a refund, replacement, or repair, and we’ll cover the return postage.
• Your legal rights under the Consumer Rights Act 2015 apply and aren’t affected by this policy.
• For our own safety all products are packaged under surveillance. 

8. Items we can’t accept back

For hygiene and safety reasons, we can’t accept returns of: [delete or edit as relevant]

• Custom, personalised, or made-to-order items (unless faulty)
• TCG products that contain sealed trading cards
• Any clothing that is sold 30% less then the original price (this indicates it's part of our clearance sale)

9. Lost or delayed parcels

If your order hasn’t arrived within 14 days (UK) / 30 days (international) working days of dispatch, contact us at help@hardtimes.shop and we’ll investigate with the courier and either resend or refund.

10. Questions

Email help@hardtimes.shop or use the contact form at hardtimes.shop.

This policy doesn’t affect your statutory rights.